、
Here's the revised procurement process specifically for purchasing LISTEN hydraulic shears and press brakes, with all brand references updated:
1. Initial Inquiry & Needs Assessment:
* The customer contacts LISTEN directly (via website, email, phone, or sales representative) expressing interest in hydraulic shears and/or press brakes.
* A dedicated LISTEN Sales Engineer collaborates closely with the customer to understand their specific application, production requirements, material types (steel, stainless, aluminum), thicknesses, desired bend lengths/angles, target precision, volume, budget, and facility constraints.
* Together, they define the critical technical specifications needed.
2. Solution Proposal & Technical Validation:
* Based on the needs assessment, LISTEN recommends specific machine models and configurations tailored to the customer's application.
* A detailed proposal is provided, including:
* Machine specifications, capabilities, and compliance with requirements.
* Technical datasheets, brochures, and CAD drawings.
* Itemized pricing (base machine, essential tooling, options like CNC controls, automation, safety packages).
* Delivery lead time estimate.
* Warranty terms (standard + enhancements).
* Service & support overview (installation, training, spare parts, maintenance).
* Technical Deep Dive: The LISTEN Sales Engineer conducts thorough technical discussions, including virtual/in-person demos, to ensure the solution fits the customer's process.
3. Quotation Refinement & Negotiation:
* The customer reviews the proposal internally.
* LISTEN engages in follow-up discussions to refine specs, adjust options, and address concerns.
* Negotiations focus on pricing, payment terms , delivery schedule, or bundled services.
4. Order Placement & Contract Finalization:
* Upon approval, a formal Purchase Order (PO) is issued to LISTEN.
* The PO details: final specs, pricing, payment schedule delivery terms (FOB Shanghai, CIF, DDP), installation scope, and warranty.
* LISTEN acknowledges the PO and executes a sales contract.
5. Manufacturing & Quality Assurance:
* LISTEN schedules production at its ISO-certified facility.
* Machines are built to agreed specifications with rigorous in-process quality checks.
6. PPre delivery testing and final payment after passing the testing:
* Factory Acceptance Test (FAT): Customers witness machine operation at LISTEN’s factory; test reports validate performance.
* Pre-Delivery Inspection (PDI):If FAT is waived, LISTEN provides photos/videos and compliance documentation.
* After the test is completed, the customer shall pay the final payment as agreed.
7. Packaging & Logistics:
* LISTEN professionally packages machines for transport.
* Logistics team manages customs clearance and global shipping (sea/air/land).
8. Delivery, Installation & Commissioning:
* LISTEN engineers supervise unloading, positioning, and connections (power/hydraulics) at the customer's site.
* Commissioning: Full functional tests, CNC calibration, and material trial runs ensure specifications are met.
9. Comprehensive Training:
* LISTEN technicians deliver 2-3 days of hands-on training covering:
* Safe operation, CNC programming, tooling setup.
* Preventive maintenance and troubleshooting.
10. Final Acceptance & Project Closure:
* Customer signs a Certificate of Acceptance (COA) after 7-day operational verification.
* LISTEN provides full documentation (manuals, certificates).
* After-sales support begins:
* 24/7 technical hotline.
* On-site repairs within 48 hours (critical issues).
* Lifetime spare parts access.
Why Customers Choose LISTEN?
- End-to-End Ownership: Dedicated project manager from inquiry to commissioning.
- Zero Surprise Policy: All-inclusive pricing (VAT, shipping, installation).
- Agile Support: 90% of spare parts shipped within 24 hours globally.
"This process ensures seamless integration of LISTEN equipment into your production line, backed by a 24-month warranty and lifetime technical support."
Let me know if you need adjustments for regional compliance or distributor involvement!
