Nanjing Listen Automation Technology Co., LTD.
Nanjing Listen Automation Technology Co., LTD.
info@listencnc.com

FAQ

How to get a accurate quotation from us?

Please provide us the details of material, max thickness and max width.

Do you accept OEM customization?

Yes, we accept OEM customization, which includes customizing the appearance, color, configuration, and more. However, please note that the price for customized products may be slightly higher. Please contact our business team for more details.

What is the minimum order quantity of your machines?

We accept a minimum quantity of one and can customize it via OEM to meet your specific needs.

What kind of packing do you use for your machines?

Due to the large size of our equipment, we typically load them directly into containers and secure them using steel wires to prevent damage during transportation by sea. To ensure the machines remain intact, we take extra care to prevent them from hitting the inside of the container during the ship's movement. Furthermore, we ensure that no other items are placed in the container with your ordered machine.

What's the shipping cost from china to your country?

We can send machine to your port or door address by sea or airplane. please kindly tell us your nearest port or address with postcode. we have reliable shipping agent to insure the safe convenient and time delivery.

How to operate this machine?

Video line of our factory or we send you the video directly.

What about commissioning service?

We can offer commissioning service , the buyer need to afford plane tickets.

Do you offer teaching & training?

Training at supplier's plant.

Are you a factory or a trading company?

We are a manufacturer. Our company was founded in 1992, and has more than 30 years of production experience.

Where is your factory located? 

Our company is in Nanjing, Jiangsu Province, which is only half an hour’s drive from Nanjing Lukou Airport. If you visit our company, we will arrange a special bus to meet you at the airport.

Can we visit your factory?

Yes, of course, welcome you visit our factory and check our machine quality on spot. After you confirm the coming time, tell me in advance, then we will go to airport or train station to pick you up on time. And one professional will together with you in the factory, any question will be solved on spot as first time.

How long does it take to deliver the machine?

Generally, we will deliver the goods within 30 days. If the machine belongs to non-standard customized products, the time will be longer, but the longest time will not exceed 50 days.

Can we be your agent?

Welcome, we are looking for Global agent we will help agent improve the market and supply all the service like machine technical problem or other after-sales problem.


How do you ensure quality in the factory?

Quality culture.:We always attach great importance to quality control from the beginning to the end. Our factory has obtained ISO, CE certification.

How can I pay?

You can pay by T/T, Western Union, MoneyGram, Paypal; 30% deposit; pay off the 70% balance before shipment.

What is the warranty period of your machine?

Our warranty period for conventional machines is one year, while for special non-standard machines, we may offer a 2-3 year warranty. Please confirm the warranty period with our sales team in advance. During the warranty period, we offer free replacement parts.